Terms and Conditions
1. Introduction
Welcome to www.kidsdreamfactory.com (the "Site"). These Terms and Conditions ("Terms") govern your access to and use of our website, services, and products. By accessing or using our Site or services, you agree to be bound by these Terms, which form a legally binding agreement between you and Kids Dream Factory ("we," "us," "our"). If you do not agree to these Terms, you must not use our Site or services. Before renting our teepees, please make sure to thoroughly read and understand our Terms and Conditions. Due to high demand, we recommend that you book as early as possible and as soon as you have a date secured to avoid disappointment.
2. Services Provided
KidsDreamFactory offers a range of children’s party services, including but not limited to sleepover parties, teepee tent rentals, glamping tent rentals, picnic rentals, movie night rentals, and related event planning services (collectively, the "Services"). Specific details about our Services, including pricing, availability, and booking procedures, are provided on the Site and may be updated at any time without prior notice. The images on the website www.kidsdreamfactory.com are example images. In some cases, it may be possible to substitute the decorations seen in the pictures with different ones.
3. Booking and Payment
3.1 Booking Process To book our Services, you must complete the booking form on our Site, providing accurate and complete information. A booking is considered confirmed only then you receive a 50% deposit invoice from us and the deposit is payed. We reserve the right to refuse or cancel any booking at our sole discretion.
3.2 Payment Terms A 50% non-refundable deposit is required to secure your booking. The remaining balance must be paid no later than 5 days before the scheduled event date. Failure to pay the remaining balance on time will result in the cancellation of your booking without refund. All payments must be made via our online payment processor, Square (www.squareup.com), using a valid credit or debit card.
3.3 Cancellation by Customer and Refund Policy All cancellations or requests to change the number of packages must be made in writing (email). Cancellations or changes made 5 days or less before the event will not be eligible for a refund (0% refund). No refunds will be given for cancellations or no-shows.
3.4 Cancellation by KidsDreamFactory In the event that Kids Dream Factory must cancel a service due to unforeseen circumstances, the customer will receive a full refund of the amount paid.
4. Delivery and Set-Up
4.1 Delivery and Collection Times We will deliver and set up the rental items before 3:00 PM on the event date and collect them before 12:00 PM the following day. If you require different delivery or collection times, we will try to accommodate your request, but this is subject to availability and may incur additional charges.
4.2 Delivery Zone and Fees Delivery outside our standard Delivery Zone will incur additional fees: - Up to Ft. Myers N. and Cape Coral: $35 - From Ft. Myers N. and Cape Coral further North: Fee to be confirmed at the time of booking.
5. Customer Responsibilities
5.1 Suitable Event Space Customers are responsible for ensuring that the event space is suitable for the setup and use of our rental items. The space must be clean, level, and free from hazards. We reserve the right to refuse setup if the space is deemed unsafe or unsuitable, and no refunds will be provided in such cases.
5.2 Supervision and Duty of Care You, as the customer, are solely responsible for supervising all children and guests during the event. KidsDreamFactory does not provide supervision services and is not liable for any injuries, accidents, or damages that occur during the use of our rental items.
6. Damage, Loss, and Theft
6.1 Responsibility for Damage You are responsible for any damage, loss, or theft of our rental items that occurs during the hire period. In the event of damage or loss, you will be charged the full cost of repair or replacement. The decision to repair or replace damaged items rests solely with Kids Dream Factory.
6.2 Exit Due to Inappropriate Conduct We reserve the right to immediately terminate our Services and exit the premises if we encounter illegal activity, abusive behavior, or any form of disrespectful conduct from you or your guests. In such cases, you will be charged the full price for the party, and no refunds will be issued. Criminal action will be taken if appropriate.
7. Limitation of Liability
7.1 Disclaimer of Warranties All Services and rental items are provided on an "as is" basis without any warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Services will be uninterrupted, error-free, or secure.
7.2 Limitation of Liability To the maximum extent permitted by law, KidsDreamFactory shall not be liable for any direct, indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of the Site or our Services. This limitation of liability applies regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise.
7.3 Liability to Third Parties You agree that KidsDreamFactory is not responsible for any injury, death, or property damage suffered by third parties as a result of your use of our Services. You further agree to indemnify and hold us harmless from any claims, damages, or expenses (including legal fees) arising out of or related to the actions of your guests or third parties during your event.
8. Environmental and Safety Requirements
8.1 Non-Smoking and Pet-Free Environment You must provide a non-smoking environment at all times during the teepee rental. Pets should be kept away from the teepees. No food or drinks are allowed inside the teepees, and shoes must be removed before entering the teepees.
8.2 Prohibited Items and Activities To ensure the safety and cleanliness of our rental items, the following are strictly prohibited inside the teepees: - Shoes or wet items - Paint, nail polish, slime, or glitter - Food, open drinks, or sweets - Pets
Any stains or damage resulting from prohibited items or activities will result in a penalty charge of $75 plus a $100 cleaning fee per tent.
9. Photography and Media Usage
KidsDreamFactory reserves the right to use photographs taken at your event for promotional purposes, including but not limited to use on our website, social media, and marketing materials. We will not use any identifying information without your consent. If you would like an image removed from our promotional materials, please contact us immediately.
10. Use of Content
All content on this Site, including but not limited to images, text, logos, and graphics, is the exclusive property of KidsDreamFactory or its content suppliers and is protected by copyright laws. Unauthorized use, reproduction, or distribution of any content from this Site is strictly prohibited and may result in legal action.
11. Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site or our Services following any changes constitutes your acceptance of the new Terms.
12. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising out of or related to these Terms or your use of the Site or Services shall be resolved exclusively in the state or federal courts located in Florida.
13. Contact Information
If you have any questions or concerns regarding these Terms, please contact us at: KidsDreamFactory Naples, 34117 mail@kidsdreamfactory.com (239) 351-7522