Due to high demand, we recommend booking as early as possible and as soon as you have a date secured to avoid disappointment.
We require a 50% deposit to secure your booking as soon you receive the confirmation from us, with the remaining balance to be paid seven days before the event/party date. Please note there is a 0% refund if the Party/Event is canceled or changes are made to the package number seven days or less before the event. We will not set up a party if there is no payment in advance.

Our billing is done by www.squareup.com (online payment with credit or debit card).

Delivery and set up time

We’ll deliver everything before 4 pm and collection time until 12 pm. We will endeavor to meet your requirements if you require an earlier or later pick-up.
Delivery to a location outside our Delivery Zone will incur an additional fee – up to Ft. Myers N. and Cape Coral $ 35 – from Ft. Myers N. and Cape Coral further North on request.

Will be confirmed at the time of booking.  

Party Items Damage/Lost or Stolen:

Any damages or lost/stolen rental equipment will incur a cost equal to its replacement. We reserve the right to exit immediately due to illegal activity or rude and disrespectful clients. You will be charged the full price for the party.

Liability to Third Parties

The business – KidsDreamFactory – will not be held responsible for accidental damage caused by your guests. We assume no responsibility or liability for accidents or damage caused during your party. Additionally, we will not be liable for claims for personal injury or death while using our equipment during your hire period. The items are made for children, and customers have a duty of care to supervise. All rented parts and any other items that the customer has rented from KidsDreamFactory, are not suitable for consumption, eating, chewing and/or swallowing in any kind of way. KidsDreamFactory is not liable for any damage to health caused by the consumption, eating, chewing, and/or swallowing in any way.

Environment

A non-smoking environment must be provided at all times during the teepee rental. Please do your best to keep pets away from the teepees. No food allowed. Shoes are not allowed in the teepee. Pets, food, and drinks are prohibited inside the teepee.

Photography

KidsDreamFactory reserves the right to use photographs taken at your event in any promotional media controlled by us. Rest assured that we will never use identifying information in these images. If you would like an image removed, please contact us immediately via email or text. Feel free to tag KidsDreamFactory in any of your social media posts.

Beverages/Food/Makeup/Pets

Pets, makeup, food, and drinks are prohibited inside the teepee. Any stains inside or outside the tents will result in a penalty charge of $75 plus a $100 cleaning fee.